NHS Success: Developing your emotional intelligence
Monday 8th September 2025 13:00 - 14:00 (BST)
Build Resilience and Rapport: Emotional intelligence skills to succeed with NHS customers
Masterclass Details:
Success in NHS-facing roles depends not just on what you know – but how you communicate.
Understanding stakeholders, navigating difficult conversations, and asking the right questions are all essential skills for building meaningful engagement.
In this focused 60-minute LSAA masterclass, Scott McKenzie and Samantha Bramley bring together expertise from consulting, coaching, and real-world healthcare experience to help you develop the emotional intelligence needed to thrive in commercial NHS settings.
Learn how to overcome the fear and discomfort that hold people back from asking impactful questions, and discover practical frameworks to help you uncover stakeholder needs, build trust, and deliver value.
This masterclass will give you the skills to strengthen your NHS relationships and support better patient outcomes.
Join live to engage with two expert facilitators who understand both the NHS and commercial realities. Ask questions, challenge your own approach.
Key Learning Objectives:
- Overcome common barriers to asking challenging questions
- Develop emotional intelligence to enhance collaboration and communication
- Learn questioning frameworks and research techniques that lead to deeper insights
- Recognise NHS stakeholder priorities and build more meaningful relationships
- Drive improved outcomes by better understanding and meeting stakeholder needs
Can’t make the date? Register and we’ll send you a link to the recording so you can watch it on demand in your own time.
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Date and time
8th Sep 2025 13:00 – 14:00 (BST)
