Susan Gilbert is a seasoned healthcare leader with extensive experience spanning both NHS and private sector roles, specialising in homecare medicines services, patient experience, and service transformation. She currently serves as Director of Customer Experience at Sciensus, one of the UK’s leading providers of homecare medicines, where she leads strategic initiatives to enhance patient-centred care and service excellence.
Prior to joining Sciensus, Susan spent nearly nine years at Berkshire Healthcare NHS Foundation Trust, where she held several senior positions, including Head of Pharmacy Contracting for Thames Valley and Wessex (TVW) and Regional Homecare Pharmacist. In these roles, she played a pivotal part in developing regional homecare strategies, overseeing complex contract negotiations, and ensuring high-quality, safe, and efficient medicines delivery to patients in their homes.
Renowned for her collaborative leadership style, Susan brings a wealth of experience in service design, influencing stakeholders, and improving healthcare delivery across system partners. Her unique blend of clinical understanding and operational insight makes her a powerful advocate for continuous improvement in patient experience.
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