Susan Gibert - Life Science Access Academy

View Susan Gibert's Profile

Susan Gilbert is a seasoned healthcare leader with extensive experience spanning both NHS and private sector roles, specialising in homecare medicines services, patient experience, and service transformation. She currently serves as Director of Customer Experience at Sciensus, one of the UK’s leading providers of homecare medicines, where she leads strategic initiatives to enhance patient-centred care and service excellence.

Prior to joining Sciensus, Susan spent nearly nine years at Berkshire Healthcare NHS Foundation Trust, where she held several senior positions, including Head of Pharmacy Contracting for Thames Valley and Wessex (TVW) and Regional Homecare Pharmacist. In these roles, she played a pivotal part in developing regional homecare strategies, overseeing complex contract negotiations, and ensuring high-quality, safe, and efficient medicines delivery to patients in their homes.

Renowned for her collaborative leadership style, Susan brings a wealth of experience in service design, influencing stakeholders, and improving healthcare delivery across system partners. Her unique blend of clinical understanding and operational insight makes her a powerful advocate for continuous improvement in patient experience.

Susan Gibert

Previous Masterclasses

Homecare NHS Update

Fri 20th Jun 2025 13:00 – 14:00 GMT

Client feedback

Marsha Gray, Training Specialist

Boehringer Ingelheim Ltd

“Working with Life Science Access Academy, our company love the variety of the many courses that are on offer. The hour long courses on specific subjects are really useful on Friday lunchtimes for our field teams and gain a lot of interest.

Life Science Access Academy are also super flexible and helpful when it comes to tailoring some additional sessions to our needs.”

Paul Runeckles, Director of Execution Excellence

Ferring

“We have been partnered with LSAA for several years now which has enabled our team members to develop their competencies and capabilities.

With over 700 learning modules, regular webinars on highly relevant topics across the UK, the opportunity to engage with expert speakers after events and regular blogs and newsletters, the platform is a highly valued resource at Ferring.

The team also provides regular usage statistics so we can understand the hot topics in Ferring and enable colleagues to share knowledge and experience with each other.”

Simon Warden, National Sales Manager

Frontier Medical Group

“Frontier Medical has fully implemented, Life Science Access Academy allowing Sales and Marketing to utilise the system. Maximising on line learning for all remote staff stimulates a culture of self-development giving individuals the accountability and responsibility to broaden their skills set.

Life Science Access Academy training is topical and a good fit for the fast paced healthcare market.”

Richard Edmonds

Gedeon Richter Women's Health

“I have found the training via the Life Science Access Academy to be excellent and I know many of my colleagues have as well.

The content is always kept up to date and there is a huge and interesting variety of topics covered. The site is curated in a way that makes it clear and easy to navigate. Also, the staff at Life Science Access Academy are friendly and responsive and all the experts are always knowledgeable in their areas.”

Robb Sayers, UK Capability Lead

ViiV Healthcare

“The variety and relevancy of content brings value to many different roles across the healthcare industry.

I have also been overwhelmed by the way the Life Science Access Academy team have accommodated our own business needs, being sensitive yet responsive to helping us since its formation.”