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Ian Robinson

Chief Delivery Officer - Future CX | Owner/Director - Pharmability Consulting

Ian Robinson

Ian Robinson (Pharmability) Biography:

Ian has over 25 years of experience within the Life Sciences industry. He has held Senior Management and Board Level roles and is passionate about how the industry can consistently deliver superb customer experience, and ultimately value for patients.

With a background working for Bristol-Myers Squibb, AstraZeneca, and Ashfield Healthcare, Ian understands both the client and service provider perspective, bringing this to bear with some innovative, high-impact approaches to commercial excellence. For the past 3 ½ years, he has worked as an independent consultant, supporting a diverse range of clients across the UK and Europe. His key areas of expertise include:

  • Coaching the coach – providing high quality, structured and sequential coaching for managers to enhance their own coaching skills and hence the in-call capability of their teams. This includes virtual coaching excellence.
  • Leveraging customer insight – generating and using insight to achieve greater impact and influence with customers (both face-to-face and virtually)
  • Competency Framework development – sales, market access, and medical functions
  • Development planning excellence – supporting individuals and organizations with relevant, aligned, and impactful development plans
Ian Robinson

We work with more than 200 leading Life Sciences companies including:

Working with Life Science Access Academy, our company love the variety of the many courses that are on offer. The hour long courses on specific subjects are really useful on Friday lunchtimes for our field teams and gain a lot of interest.

Life Science Access Academy are also super flexible and helpful when it comes to tailoring some additional sessions to our needs.

Marsha Gray, Training Specialist

Boehringer Ingelheim Ltd

We have been partnered with LSAA for several years now which has enabled our team members to develop their competencies and capabilities.

With over 700 learning modules, regular webinars on highly relevant topics across the UK, the opportunity to engage with expert speakers after events and regular blogs and newsletters, the platform is a highly valued resource at Ferring.

The team also provides regular usage statistics so we can understand the hot topics in Ferring and enable colleagues to share knowledge and experience with each other.

Paul Runeckles, Director of Execution Excellence


Frontier Medical has fully implemented, Life Science Access Academy allowing Sales and Marketing to utilise the system. Maximising on line learning for all remote staff stimulates a culture of self-development giving individuals the accountability and responsibility to broaden their skills set.

Life Science Access Academy training is topical and a good fit for the faced paced healthcare market.

Simon Warden, National Sales Manager

Frontier Medical Group

I have found the training via the Life Science Access Academy to be excellent and I know many of my colleagues have as well.

The content is always kept up to date and there is huge and interesting variety of topics covered. The site is curated in a way that makes it clear and easy to navigate. Also, the staff at Life Science access Academy are friendly and responsive and all the experts are always knowledgeable in their areas.

Richard Edmonds

Gedeon Richter Women's Health

The variety and relevancy of content brings value to many different roles across the healthcare industry.

I have also been overwhelmed by the way the Life Science Access Academy team have accommodated our own business needs, being sensitive yet responsive to helping us since its formation.

Robb Sayers, UK Capability Lead

ViiV Healthcare