When things go wrong, there’s always a human component — causing the problem or making it worse. We think of people as assets, but they’re also the single largest driver of risks. So how can we get the best out of our employees while minimising the risks they pose?
Christian calls this ‘human risk’ and he helps his clients manage it by deploying behavioural science to understand the real drivers of human decision-making.
His background is in financial services (FS), though he works across various sectors. He was COO of one of the UK’s FS regulators and Global Head of Compliance & Operational Risk for UBS Asset Management, which gave him a unique perspective from both sides of the regulatory fence.
In a Compliance role at UBS, Christian realised that we are in the business of influencing human decision-making – you can’t just tell an organisation to be compliant. It’s the employees you need to influence. To be effective, we need to think about how people were likely to behave rather than how we would like them to behave. By thinking behaviourally, we could build ethics and compliance programs that were more effective by design! That innovation led to the creation of the role of Head of Behavioural Science for Christian.
Today, he uses that experience to support clients in delivering effective and innovative solutions to human risk. Christian is passionate about helping the Compliance & Ethics community learn more about Behavioural Science & vice versa, and he loves sharing ideas through videos and blogs. He also hosts and produces the Human Risk podcast – a series of over 100 episodes (& counting!) where he speaks to academics, behavioural science practitioners and those with personal experience of human risk.
When mitigating human risk, you’ll find Christian riding motorbikes, watching movies, indulging a passion for good food and travelling to unusual places like Chernobyl. If Bayern Munich plays, he’ll be watching — ideally in the stadium.
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