Crisis Negotiation! Dealing with Emotionally Charged Situations

Friday 17th November 2023 13:00 - 14:00 (GMT)

Event Details:

What is the key skill of a hostage negotiator? Smart talking? Jedi mind tricks? Or maybe holding your nerve in a crazy, fast-moving situation?

All of these are certainly important, but in this exciting and innovative 60-minute masterclass for LSAA members, Nigel Taberner, former UK hostage negotiator and communications expert, explores the real hostage negotiator superpower – the ability to connect, develop trust, get people talking and influence them using elite-level listening.

How much information, how much business, are you and your team missing out on because of a lack of listening and what can you do to ensure that opportunities are maximised?


Key Learning Objectives:

  • Negotiating when you have nothing to offer
  • Listening like life depends on it
  • Managing conflict and difficult people
  • Emotional intelligence
  • Influence and persuasion

Access Recording Here:

  • Date and time

    17th Nov 2023 13:00 – 14:00 (GMT)

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