ABPI Case reviews for field-based staff with John Chater

Event Details:

To bring the ABPI Code to life, we need to understand the decisions of the PMCPA tribunal (where complaints are considered and decisions reached), only then can we really see the Code in action.

In this highly informative one-hour masterclass for LSAA members, Code expert John Chater will examine the role of the field-based representative and highlight recent PMCPA cases that particularly affect this cohort – those at the sharp edge of customer interactions.

Key Learning Objectives:

Which cases have helped define the role of the representative?
What learning can we draw from cases?
How have cases defined the Code?
Pitfalls and beartraps to avoid

Access Recording Here: https://www.accessacademy.cloud/c/?k=2516

Date and time

5th Oct 2023 13:00 – 14:00 (BST)

ABPI Case reviews for field-based staff with John Chater

Speakers

John Chater

NHS Knowledge and Compliance/Code training (Virtual/In Person, Online Courses and Editorial)

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